APS Field Guide
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AVA Basics
- Instructions for When an Alleged Victim Passes Away
- When to Close with Follow-Up
- Contact Merge Protocol
- Legend for Status Bar in AVA
- How to Name Files in AVA
- How to Use Salesforce Maps on the Mobile App with a Saved Route
- How to add layers in Salesforce Maps
- APS Case Closure Reasons
- How to add a favorite location, additional locations and default settings in Salesforce Maps
- Accepting a Referral
- Definitions
- Diligent Search
- Adding an Interview
- Adding a Collateral
- Alleged Victim’s Vulnerabilities
- Generating the 7-Day Letter
- Adding and Viewing Files
- Creating an APS-2
- Closing a Referral
- How to Recall a Referral
- Unable to Locate Guidelines
Service Cases
Investigations
LTCI
Guardianship
- CAP Legal Temporary Guardianship Guidelines
- Establishing a Guardianship Bank Account
- AVA Guardianship Guide
- Questions to consider when deciding to pursue Title 43a Guardianship
- 72 Hour Guardianship
- 72 Hour Guardianship Tasks
- 30 Day Guardianship
- 30 Day Guardianship Tasks
- 180 Day Guardianship
- 180 Day Guardianship Tasks
- Physical, Mental, Social Evaluation
- Medicaid Income Pension Trust
- APS Specialist’s Responsibilities as Guardian
- Dismissal of Guardianship
- Adding a Placement
- Nursing Home Placement Protocol
- Change of Placement
- Freezing Financial Accounts
- Arranging Animal Care for AV’s Pets
- Home Inventory
- Securing Property
- Storing Guardianship Client’s Vehicle at OKDHS Service Center
- Guardianship Voucher
Guardianship Assessments
Risk Needs Capacity Assessments
Service Planning
Allegations
Questions
- Question Content and Style
- Open Ended Questions
- Potential Initial Questions for Alleged Perpetrator
- Questions to Consider for Verbal Abuse
- Questions to Consider for Sexual Abuse
- Questions for Resistant Alleged Perpetrators
- Non-Leading Questions Regarding Undue Influence
- Questions Regarding Consent
- Questions on Undue Influence and Financial Exploitation
- Alleged Perpetrator Justifications and Defenses / Investigative Approach