CAP Legal Requests

The legal team no longer responds to emails. Everything should be entered through the CAP Legal Questions. This allows for nothing to be lost in an email box and also helps CAP Legal track the amount of work that they do in certain areas. Please staff with your supervisor before entering a legal question ticket.

Tickets can be entered by following the below process:

  1. The site can be accessed through this link: CAP Legal Questions. Please bookmark this site.
  2. In the upper left corner, you will see + Add New Item.
    Microsoft Lists window with "Add new Item" button highlighted
  3. Once you have selected Add New Item, you will then complete the ticket:
    Sample ticket with instructions for completing it: "You will need to add your name along with all other people that you would like to be notified of the ticket" with arrow to Ticket Contact box. Arrows to Request group and Type with "Select the appropriate choice from the drop down list for each of these" Please note the highlighted sections of Client Name, APS Referral and Guardianship Court Case should be completed if applicable. Please select a priority level. Select the "Details Regarding Request" section to add the question. "Click save and you are done" with arrow to "Save" button
  4. Select the Save button.

***When adding people to the ticket type the @ symbol, then type their name, and finally choose their name from the list.

**Priority level: Only choose Urgent if an answer is needed within 5 days.

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