Unable to Locate Guidelines

ITS 340:5-5-3(e)

Before closing a case on reason of Unable to Locate, be sure the following steps have been followed:

1. Make the initial visit face to face or on Service Cases, a phone call if assigned as such.
   1. If it was a face to face attempt and there is no answer at their door call their phone number and try to make contact with them.
   2. If there is no answer, call the reporter and inquire about the AV’s whereabouts.
   3. You can also call collaterals and inquire about the AV’s whereabouts.
   4. If you are at their home in person, and there is no answer leave your card/Q & A Booklet with contact number in their door.
   5. If the referral is a service case and phone contact wasn’t made with the AV, a face to face visit must be attempted within 5 days. Go to step 2.
2. A second visit should be attempted within 5 business days. Be sure the second attempt is at a different time of the day.
3. If you are unable to make contact with the AV after the second attempt, send a letter to the AV requesting a visit and give them seven calendar days to respond.
4. If there is no response to the letter, the case is staffed with supervisor for case to be closed as unable to locate.
5. When the APS specialist is still unable to locate the AV, the APS specialist notifies the reporter again.