Complaints/Concerns regarding APS or LTCI (Policy 340:5-1-8)
Complaints regarding the provision of services or an investigation may be submitted to Oklahoma Human Services OKDHS by phone, email, or in written form. The person making the complaint needs to provide their name, mailing address, telephone number, and email address.
Complaints regarding:
(1) APS policy and procedure are referred to the district director, or program supervisor, who performs a case review. The district director, or program supervisor, sends a written response to the complainant within 45-calendar days, stating the review’s general findings. Confidential information is not included in the report. If the complainant is not satisfied with the findings, the complainant may within 30-calendar days of the date of the letter, submit a written appeal to APS State Office, at PO Box 25352, Oklahoma City, Oklahoma 73125. A committee composed of OKDHS staff reviews the appeal and sends the complainant the decision within 30-calendar days;
(2) alleged misconduct by an APS specialist, or social service inspector is referred to
the supervisor or designee in the specialist’s chain of command;
(3) alleged misconduct by an APS specialist IV is referred to the appropriate district director for action; and
(4) involuntary services are brought before the district court that granted the temporary guardianship at issue.
