Category: AVA Basics
Instructions for When an Alleged Victim Passes Away
See Policy & ITS 340:5-3-4 and 340:5-5-7 *Maltreatment allegations of persons who are already deceased are not accepted by APS. Reporters are referred to the state Office of the Medical...
ViewWhen to Close with Follow-Up
Definitions
ITS 340:5-1-6 “Abandonment” means the withdrawal of support or the act of deserting a vulnerable adult by a caretaker or other person responsible for the vulnerable adult’s care. “Abuse” means...
ViewContact Merge Protocol
When viewing or adding additional information to a contact record in AVA (such as the Alleged Victim), you may be presented with the opportunity to merge the contact you are viewing with additional, existing contact...
ViewHow to Use Salesforce Maps on the Mobile App with a Saved Route
12. Click “Done”
ViewLegend for Status Bar in AVA
Please Add the below information to a new page. Legend for Status Bar in AVA See below the meaning of each color in the status bar in AVA. 1....
ViewHow to Name Files in AVA
Using a standardized file naming system ensures AVA stays organized, searchable, and consistent. Clear file names help staff quickly locate documents, reduce errors, and support efficient case review. Consistency across...
ViewHow to add layers in Salesforce Maps
a. Layers for every team are shown. b. Select a layer to add to the map and zoom in to see individual pins in the area to be visited. The...
ViewHow to add a favorite location, additional locations and default settings in Salesforce Maps
Instructions for adding default settings
ViewAPS Case Closure Reasons
Allegations Occurred in Another State – The reported allegations did not occur in Oklahoma. Alleged Victim is not a Vulnerable Adult – The AV does not meet the APS definition of a...
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