Skip to content

APS Field Guide

AVA Basics
  • Instructions for When an Alleged Victim Passes Away
  • When to Close with Follow-Up
  • Contact Merge Protocol
  • Legend for Status Bar in AVA
  • How to Name Files in AVA
  • How to Use Salesforce Maps on the Mobile App with a Saved Route
  • How to add layers in Salesforce Maps
  • APS Case Closure Reasons
  • How to add a favorite location, additional locations and default settings in Salesforce Maps
  • Accepting a Referral
  • Definitions
  • Diligent Search
  • Adding an Interview
  • Adding a Collateral
  • Alleged Victim’s Vulnerabilities
  • Generating the 7-Day Letter
  • Adding and Viewing Files
  • Creating an APS-2
  • Closing a Referral
  • How to Recall a Referral 
  • Unable to Locate Guidelines
Service Cases
  • Service Cases
  • Service Case Map
  • Service Case Steps
Investigations
  • Investigations
  • Investigation Map
  • Investigation Steps
  • Guidelines for Recommending Prosecution
LTCI
  • Long Term Care Investigations Questions
  • Long Term Care Investigation (LTCI) Map
  • Long Term Care Investigation (LTCI) Steps
  • Guidelines for Recommending Prosecution
Guardianship
  • CAP Legal Temporary Guardianship Guidelines
  • Establishing a Guardianship Bank Account
  • AVA Guardianship Guide
  • Questions to consider when deciding to pursue Title 43a Guardianship
  • 72 Hour Guardianship
  • 72 Hour Guardianship Tasks
  • 30 Day Guardianship
  • 30 Day Guardianship Tasks
  • 180 Day Guardianship
  • 180 Day Guardianship Tasks
  • Physical, Mental, Social Evaluation
  • Medicaid Income Pension Trust
  • APS Specialist’s Responsibilities as Guardian
  • Dismissal of Guardianship
  • Adding a Placement
  • Nursing Home Placement Protocol
  • Change of Placement
  • Freezing Financial Accounts
  • Arranging Animal Care for AV’s Pets
  • Home Inventory
  • Securing Property
  • Storing Guardianship Client’s Vehicle at OKDHS Service Center
  • Guardianship Voucher
Guardianship Assessments
  • Initial Guardianship Assessment
  • Monthly Guardianship Follow-Up
Risk Needs Capacity Assessments
  • How to Add RNC
  • How to Recall RNC
  • How to Continue an Existing RNC
  • How to Read Comments If RNC Is Rejected
  • Assessment Tools
Service Planning
  • With Capacity
  • Without Capacity
  • Medicaid Involved
  • How to Add Service Plan
  • How to Recall a Service Plan
  • How to Read Comments if Service Plan is Rejected
Allegations
  • Completing the Findings
  • Findings Template
  • Caretaker Abuse
  • Caretaker Exploitation
  • Non-Caretaker Exploitation
  • Financial Neglect
  • Verbal Abuse
  • Abandonment
  • Personal Degradation
  • Caretaker Neglect
  • Sexual Exploitation
  • Sexual Abuse
  • How to Recall Allegations
  • How to Read Comments if Allegation is Rejected
Questions
  • Question Content and Style
  • Open Ended Questions
  • Potential Initial Questions for Alleged Perpetrator
  • Questions to Consider for Verbal Abuse
  • Questions to Consider for Sexual Abuse
  • Questions for Resistant Alleged Perpetrators
  • Non-Leading Questions Regarding Undue Influence
  • Questions Regarding Consent
  • Questions on Undue Influence and Financial Exploitation
  • Alleged Perpetrator Justifications and Defenses / Investigative Approach
Supervisory Basics
  • Merge Protocol
  • Cloning Referrals
  • Complaints/Concerns
  • Screening Note Template
  • CAP Legal Requests
Technology and Applications
  • APS IT Support Contact List
  • How to Attach Documents/Pictures/Files to the APS-2
Miscellaneous
  • Emergency PASRR Process
  • DDS Applications with APS Involvement 
Oklahoma Department of Human Services
  • Home
  • Featured
    • Service Case Steps
    • Investigation Steps
    • Long Term Care Investigation (LTCI) Steps

Category: Service Cases

Service Case Steps

Note: Update the AV contact records as appropriate Important: If you aren’t sure the information from the research above matches the AV, wait to update until after the information can...

View →

Service Case Map

View →
APS Field Guide

Copyright © Oklahoma Department of Human Services

Privacy / Accessibility