Category: Supervisory Basics
CAP Legal Requests
The legal team no longer responds to emails. Everything should be entered through the CAP Legal Questions. This allows for nothing to be lost in an email box and also...
ViewScreening Note Template
When screening referrals, there is a standardized note template to use. To add the screening note in AVA, please click the New Note button, change the Type from General to...
ViewComplaints/Concerns
Complaints/Concerns regarding APS or LTCI (Policy 340:5-1-8) Complaints regarding the provision of services or an investigation may be submitted to Oklahoma Human Services OKDHS by phone, email, or in written...
ViewCloning Referrals
When two or more AVs are listed on a referral with different addresses, the referral will need to be cloned as each referral will need to be assigned according to the address/county of...
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